Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Michael & Ava (“we”, “us”, “our”). By placing an order on our website, you agree to be bound by these Terms & Conditions.

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements made through the Michael & Ava website. By completing a purchase, you confirm that you have read and accepted these Terms & Conditions.

2. Product Information

We make every effort to display our products as accurately as possible, including descriptions, images, and pricing.
However, minor variations, typographical errors, or inaccuracies may occur. Such errors do not entitle the customer to compensation or contract cancellation.

Product images are for illustrative purposes and may differ slightly from the actual product.

3. Orders & Payment

  • Orders are processed only after full payment has been successfully received.

  • Available payment methods may vary depending on location and are displayed at checkout.

  • Customers are responsible for ensuring that all payment details are correct at the time of purchase.

We reserve the right to cancel or refuse any order in case of suspected fraud, abuse, or unauthorized transactions.

4. Order Processing & Delivery

  • Processing Time: 1–3 business days

  • Estimated Delivery Time: 3–7 business days, depending on destination and carrier

Delivery times are estimates and may vary due to external factors beyond our control, such as carrier delays, customs processing, or peak periods.

Michael & Ava cannot be held responsible for delays once an order has been handed over to the shipping carrier.

5. Cancellations & Returns

Please refer to our Return & Refund Policy for detailed information regarding cancellations, returns, and refunds.
Orders that have already been processed or shipped may not be eligible for cancellation.

6. Liability

  • Michael & Ava is not liable for lost, delayed, or damaged shipments when tracking information indicates successful delivery.

  • Customers are responsible for providing an accurate and complete shipping address at checkout.

  • Address errors must be reported within 24 hours of placing the order.

Our liability is limited to the total value of the purchased product, excluding shipping costs.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, designs, and trademarks, is the exclusive property of Michael & Ava.

Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

8. Complaints & Customer Support

If you have a complaint or question regarding your order or our services, please contact us via email:

Email: info@michaelavatoronto.com

We aim to respond to all inquiries within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with applicable international consumer protection standards.
Any disputes shall be handled in accordance with applicable laws and regulations.