Privacy Policy

This Privacy Policy applies to the services of Michael & Ava (“we”, “us”, “our”). We highly value the privacy of our customers and are committed to handling personal data with care, transparency, and in accordance with applicable data protection laws.

By using our website or placing an order, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

When you place an order, create an account, or contact us, we may collect the following personal information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party payment providers)

  • IP address and device information

  • Order history and customer support communications

  • Website usage data and interaction behavior

We only collect personal data that is necessary to provide our services properly.

Purpose of Data Processing

Your personal data is processed for the following purposes:

  • Processing and fulfilling orders

  • Shipping products through trusted logistics partners

  • Providing customer support and responding to inquiries

  • Sending order confirmations, shipping updates, and service-related emails

  • Improving our website, services, and customer experience

  • Preventing fraud and ensuring website security

We do not sell or rent your personal data to third parties.

Third-Party Service Providers

To operate our website and deliver our services efficiently, Michael & Ava works with carefully selected third-party service providers.

Your personal data is only shared with third parties when necessary to:

  • Process payments securely

  • Deliver orders to the correct address

  • Maintain and improve our website and technical infrastructure

All third-party service providers are contractually obligated to process personal data securely, confidentially, and solely for the purpose of providing their services to Michael & Ava.

Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, accounting, or regulatory obligations

When data is no longer required, it is securely deleted or anonymized.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality

  • Analyze website traffic and user behavior

  • Improve marketing and user experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website performance.

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Object to or restrict certain data processing activities

  • Request data portability where applicable

To exercise any of these rights, please contact us using the details below.

Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

All payments are processed through secure, encrypted third-party payment gateways. Michael & Ava does not store full payment details.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.

We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Company Name: Michael & Ava
Email: info@michaelavatoronto.com