Shipping & Delivery Policy

At Michael & Ava, we aim to process and deliver your order as quickly and accurately as possible. Below you will find detailed information about our shipping and delivery process.

Order Processing Time

All orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email containing tracking information.

Please note that orders are not processed or shipped on weekends or public holidays.

Estimated Delivery Time

The estimated delivery time is 3–7 business days, depending on your location and the shipping carrier.

Delivery times are estimates and may vary due to factors beyond our control, including but not limited to:

  • High order volumes

  • Carrier delays

  • Customs or inspection procedures

  • Public holidays

Michael & Ava cannot guarantee exact delivery dates.

Shipping Method

Orders are shipped using reliable international shipping partners.
The most appropriate shipping method is selected based on destination, order size, and efficiency.

Tracking information is provided for all shipped orders whenever available.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on:

  • Destination country

  • Package weight and size

  • Selected shipping option

All applicable shipping fees are clearly displayed before payment is completed.

Customs, Duties & Taxes

Customs duties, import taxes, or additional charges may apply depending on the destination country.
Such charges are determined by local authorities and are the responsibility of the customer.

Delivery Responsibility

  • Once tracking information confirms successful delivery to the address provided, responsibility for the order transfers to the customer.

  • Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate.

  • Address errors must be reported within 24 hours of placing the order. Changes requested after this period cannot be guaranteed.

Lost or Delayed Shipments

If your order appears delayed or tracking has not updated, please allow additional time before contacting support, as tracking updates may experience delays.

For assistance, contact us using the details below.

Contact Information

For questions regarding shipping or delivery, please contact:

Email: info@michaelavatoronto.com
Company Name: Michael & Ava